Refund policy

 

OVERVIEW

At OG ELECTRIC POWERED BY A.R. ENTERPRISES, we have a 10-day replacement policy, which means you have 10 days after receiving your item to request a replacement.

To be eligible for a replacement, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Keep the item in its original condition and packaging along with MRP tag and accessories for a successful pick-up.

To start a replacement, you can contact us at customercare@ogelectric.in. 

If your replacement is accepted, we’ll send you a replaced shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a replacement will not be accepted.

You can always contact us for any return question at customercare@ogelectric.in.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
We do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the replacement was approved or not. If approved, you’ll be automatically replaced on your original address within 10-15 business days. 

If more than 20 business days have passed since we’ve approved your request, please contact us at customercare@ogelectric.in.